Shipping Information
We ship every order to the address you provide at checkout. As soon as your order is placed, you'll get an order confirmation by email — and by SMS too, if you gave us a phone number — with your order number and details, so you always have a record of what's on the way.
At checkout you can choose Free, Standard, or Express shipping — the cost of each option is shown before you pay, so there's never a surprise at the end. Some coupon codes also include free shipping.
No. SelfBuy currently ships within India only, so no customs duties or import fees apply — the price shown at checkout is exactly what you pay.
Get in touch through our Contact page with your order number and a description of the issue, and we'll sort it out — see our Refund Policy for how returns and replacements work.
Orders and Returns
If you have a SelfBuy account, sign in and go to My Account > Orders to see every order you've placed and its current status. Checked out as a guest? Your order confirmation email has your order number — keep it handy in case you need to reach us.
First check its status under My Account > Orders (or your confirmation email if you checked out as a guest). If it's taking longer than expected, contact us with your order number and we'll look into it right away.
Contact us with your order number and which item you'd like to return, and we'll walk you through it — see our Refund Policy for the full details of how returns are handled.
Payments
Cash on Delivery, or pay online by card, UPI, netbanking and more — SelfBuy supports Razorpay, Stripe, PayPal and Instamojo, so you can pick whichever works best for you at checkout.
Not yet. For now you can pay with Cash on Delivery or online through Razorpay, Stripe, PayPal or Instamojo — gift cards may be added down the line.
Double-check your card, UPI, or account details and try again. If a payment fails partway through, no money is deducted (or it's refunded automatically by your bank), and your cart stays exactly as you left it so you can simply retry. Still stuck? Contact us and we'll help sort it out.
You'll land on an order confirmation page and get a confirmation email (and SMS, if provided) the moment your payment succeeds. If a payment doesn't go through, you'll get a "payment not completed" email instead, and no order is created — your cart stays saved so you can try again.
